Page Loading
Site Logo Site Logo

Get in touch

  • +918041502234 / 36
  • info@fidelisgroup.com
  • Block – 4, Ajmera Nucleus Commercial Building, 5th Floor, Doddanagamangala Main Road, Next to Tech Mahindra, Electronic City Phase 2, Bengaluru, Karnataka - 560100
shape shape

End User Support & Technical Helpdesk Services

  • Industry Managed Services
  • Client A large Fortune 500 IT Services organization supporting a Global Financial Services Company
  • Services Managed Services
Portfolio Thumbnail

Overview

Managed Service by Fidelis Group is a complete set of offerings that accelerate organization adoption and business value. Born out of our demonstrated expertise in ITSM, and leveraging our proven Service Management Framework, FCS quickly aligns Eng., processes and technologies to drive value for enterprises. We augment a dispatch model across PAN India.

Challenge

Provision of End User Support & Technical Helpdesk Services

Solutions

  • Service Desk Operations ( Coverage:24×7)
  • Remote Desktop Support ( Coverage:24×7)
  • Asset management (Coverage:24×7)
  • Virtual Desktop Infrastructure ( VDI) ( Coverage:24×7)
  • Server & storage management with IMS remote hands for India ( Coverage:24×7)
  • Network management with IMS remote hands for India ( Coverage:24×7)
  • Consolidated Helpdesk Management, Vendor Management, Antivirus & Patch Management, Lotus Notes client management.

Results

Resources Deployment: 14 nos. ( Includes Engineers, Sr. engineers, Analysts, Shift Lead/Managers).

We would love to hear more from you.