Overview

Managed Service by Fidelis Group is a complete set of offerings that accelerate organization adoption and business value. Born out of our demonstrated expertise in ITSM, and leveraging our proven Service Management Framework, FCS quickly aligns Eng., processes and technologies to drive value for enterprises. We augment a dispatch model across PAN India.

Client:
A large Fortune 500 IT Services organization supporting a Global Financial Services Company
Industry:
Managed Services
Services:
Managed Services

Challenge

Provision of End User Support & Technical Helpdesk Services

Solution

  • Service Desk Operations ( Coverage:24×7)
  • Remote Desktop Support ( Coverage:24×7)
  • Asset management (Coverage:24×7)
  • Virtual Desktop Infrastructure ( VDI) ( Coverage:24×7)
  • Server & storage management with IMS remote hands for India ( Coverage:24×7)
  • Network management with IMS remote hands for India ( Coverage:24×7)
  • Consolidated Helpdesk Management, Vendor Management, Antivirus & Patch Management, Lotus Notes client management.

Results

Resources Deployment: 14 nos. ( Includes Engineers, Sr. engineers, Analysts, Shift Lead/Managers).