Overview

Managed Service by Fidelis Group is a complete set of offerings that accelerate organization adoption and business value. Born out of our demonstrated expertise in ITSM, and leveraging our proven Service Management Framework, FCS quickly aligns Eng., processes and technologies to drive value for enterprises. We augment a dispatch model across PAN India.

Client:
A large Fortune 500 IT Services organization supporting a pharma major.
Industry:
Managed Services
Services:
Managed Services

Challenge

Provision of Technical FM Services for the pharma Data Centre & DR

Solution

  • Administration & monitoring of health of the products deployed @ DC & DR site
  • Administration of Servers, Network and Storage Devices
  • Backup tape management as per SOP
  • Implementation of Best Administration Practices for Managing DC/DR events
  • Vendor Coordination for Passive and non-passive elements Provide Support for remote support for resolution of all incidents
  • Performance enhancement of all servers including Operating system

Results

SLA & Coverage: Coverage Period – 16*6 Days ; Response Time – 15 Minutes ; Resolution Time – 6 Hours
Resources Deployment : 3 nos. ( 3 + years experienced in data centre support & operations). MCSE/UNIX/CCNA certification.