Overview

Managed Service by Fidelis Group is a complete set of offerings that accelerate organization adoption and business value. Born out of our demonstrated expertise in ITSM, and leveraging our proven Service Management Framework, FCS quickly aligns Eng., processes and technologies to drive value for enterprises. We augment a dispatch model across PAN India.

Client:
A large Fortune 500 IT Services organization supporting a Govt Client( State Police DC.)
Industry:
Managed Services
Services:
Managed Services

Challenge

Provision of Data Centre Support & Run operations – L2 & L2+ support

Solution

  • Wintel Server Support ( Coverage:24×7)
  • Database Administration ( Coverage:24×7)
  • Data Centre IT Infrastructure Support (Coverage:24×7)
  • Network Monitoring & Management – HP NNM tool ( Coverage:24×7)

Results

Resources Deployment: 5 nos. ( Includes System Admins, N/W Engineers, DB Admins).